COURTNEY DIXON

VP, DIRECTOR OF OPERATIONS

SRW, Boulder, CO -- Nov ‘21 - Present

• Implemented Smartsheet agency-wide producing clarity, balanced workloads, and profitability

• Use data to recommend employee, hour, and/or role shifts based on revenue and utilization to avoid burnout and agency revenue loss

• Create various processes for all departments and roles to instill uniformity, accountability, and accuracy  

• Manage the Project Management team; facilitate and mediate interdepartmental communication and crises; handle day-to-day project management accounts

• Supervise audits of equipment, programs/tools; handle building facilities and operations logistics

• Track internal and employee expenses while finding ways to reduce spending

• Grew to the VP, Director of Operations after a year serving as the Director of Project Management

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SENIOR ACCOUNT MANAGER 

Human Design, LLC, Boulder, CO -- Nov ‘20 - Nov '21

• Operated as the lead point of client contact for day-to-day project execution across various types of businesses, with budgets ranging from $20-$350k while identifying growth opportunities 

• Completed project plans grounded in the scope of work, timeline, deliverables, budget, client/agency process, and client guidelines 

• Proactively managed client deliverables while working with internal and external resources including creative, strategy, media, production, IT, and new business

• Conduct regular client status meetings to communicate project development and maintain alignment with client objectives 

• Owned and reported on project plans, status, budgets, staff resourcing, and hot-lists for every assigned project and/or account

• Problem solved and mitigate risk to budget, scope, and timelines

 

ASSOCIATE DIRECTOR, PROJECT MANAGER 

Crispin Porter + Bogusky, Boulder, CO  March ‘20 - Nov '20

• Oversaw the Project Management team and manage the day-to-day of the department including staffing and resourcing, efficiency, process and protocol, and implementing a standard of excellence

• Supported and provided valuable insight to the Operations team for scope, statement of work, and overall client relationship issues 

• Partnered with discipline leads and creative resource management team to identify project resources

• Spearheaded cross-departmental team progress, timelines, and ensured on-time delivery of final products across multiple, high-complexity projects from conception until production

• Effectively communicated project status, identify risks and issues, and utilized strong problem-solving skills to resolve foreseeable and unexpected issues. Collaborated closely with c-suite leadership to identify better agency processes and protocols

• Improved team performance by leading, mentoring, training, and communicating effectively; identified opportunities for team member growth and advancement to the next level

 

SENIOR PROJECT MANAGER

Crispin Porter + Bogusky, Boulder, CO -- Dec ‘15 - March '20

• Supervised the timely flow and progress of numerous successful projects across multiple accounts from conception until production; accounts vary across the automotive, retail, hospitality, restaurant, finance, non-profit industries as well as new business

• Produced in-house deliverables such as social, digital, and print assets, brand guidelines, product packaging, and more 

• Managed and aided in the creation and delivery of TV and online video production, brand activations, interactive websites, radio spots, and more

• Served as the key liaison between the Creative Department, Content Management, Strategy, Art Buying, Media, Design, Production, and the Studio team to ensure continuity, quality, and accuracy for all projects 

• Regularly communicated status to all teams, resolve foreseeable and unexpected issues

 

DIGITAL CONTENT MANAGER  

Nickelodeon Events, Brand, and Pro-Social, Viacom -- June '14 - June '15

• Produced unique and engaging content in support of pre-taped and live events and initiatives including The Kids’ Choice Awards, Kids’ Choice Sports, HALO Awards, Worldwide Day of Play, and Nick Radio 

• Ran successful day-of-show experiences resulting in continuous YOY site visits and content impressions 

• Updated and managed content plans and strategy for content rollout leading up to events and initiatives

• Analyzed metrics around events and pro-social content; use data to craft new content pitches and strategies

• Lead and supervised editorial and intern teams  

 

DIGITAL CONTENT MANAGER  

TeenNick & Nicktoons, Viacom -- Sept '13 - June '14

• Managed and executed content plans and digital production processes from ideation to execution

• Ensured online content was produced in a timely manner for programming stunts and sponsorships

• Implemented and ran a successful social media programming schedule across six accounts resulting in continuous growth in followers and engagement

• Compiled social engagement results to evolve brand awareness, drive traffic, and deepen user relationships

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DIGITAL PRODUCER

Watch What Happens Live!, Embassy Row -- Jan '12 - Sept '13

• Produced award-winning second screen interactive PlayLive app, which drew an average 1,500 participants and had led to an average on-air ratings lift of 13% over non-PlayLive episodes

• Managed the show website, delivering a weekly average of 600k page views and 175k video streams

• Oversaw the strategic development of content and growth of audience for all social platforms including Twitter (95% growth in five months), Tumblr (over 450 followers in five months), Facebook (30k weekly views and responses)

• Led daily execution, management, and upload of all video content on the “Watch What Happens Live”  website

• Produced a packaged integration with Bravo and 4NY Taxi TV and segment produced sponsored on-air integration

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ASSOCIATE DIGITAL PRODUCER

Bravo, NBC Universal -- Aug '08 - Jan '12

• Developed and produced original montage and recap reels for Bravotv.com, with work highlighted on the websites for the LA Times and Us Weekly, gawker.com, and on “Watch What Happens Live!,” and “Morning Joe”

• Produced and edited all digital video and post-production needs for New York-area shoots; handled filming for  events including talent and red carpet interviews, talent video blogs, and behind the scenes footage

• Originated and published all weekly press clips for “Watch What Happens Live” and video blogs for “Top Chef” to Bravotv.com, with a 324% increase in page views and 56% increase in average monthly video streams

• Created a new and highly efficient budgeting system which allowed better planning and money management for all current and upcoming projects. Managed all payment for freelance and vendors as well as estimates of upcoming costs

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EXECUTIVE PRODUCER 

Open Route Productions -- Aug '07 - Aug '08

• Developed, produced and edited a six-part webisode series, ‘Dating Disasters,’ for iVillage.com

• The series premiered in April 2008

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PAGE PROGRAM

NBC Universal -- Sept '06 - Sept '07

• Assignments included Late Night with Conan O’Brien, USA Network, and Head Page